Settings

Each deployment has its own settings to configure the site, default assignees, notifications, machine data, and the customer portal.

General settings

Setting	Description
Name	A descriptive name (e.g. “Berlin Warehouse”, “Munich Factory Hall 3”)
Address	Physical location (country, city, ZIP code, address)
Timezone	The local timezone for this site (affects scheduling and timestamps)

Default assignees

Setting	Description
Default Case Assignee	Automatically assign new cases to this user
Default Maintenance Assignee	Automatically assign new work orders to this user

Tip

Setting default assignees saves time — every new case or work order at this deployment is automatically assigned to the right person.

Notifications

Per deployment, you set the notification emails and the notification language. These settings are described in detail under Notifications.

Machine data

In a deployment’s machine data settings you control how operational data from this site’s devices is collected and processed. This data is the foundation for usage-based and anomaly-based Strategies.

Here you also configure the shifts (daily start/end time window) that feed into the availability calculation, as well as a minimum error severity and excluded error titles.

For more on data integration and the data types you can collect, see Machine Data.

Part locations

Part locations and their structure are managed per deployment. Each deployment uses a part location template that defines the allowed hierarchy of locations. A default template is available out of the box; a custom template is set up on request.

For details on creating and managing them, see Managing Part Locations.

Customer Portal

Each deployment can have its own Customer Portal — a public-facing page where end-customers can report issues. Setup is per deployment; for details, see Customer Portal.