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Knowledge Hub
The Knowledge Hub is your organization’s centralized library for templates, documentation, and device specifications. It stores the reusable knowledge that powers your maintenance operations.
What’s in the Knowledge Hub?
Section titled “What’s in the Knowledge Hub?”| Content | Purpose |
|---|---|
| Work Templates | Standardized procedures (SOPs) with step-by-step task checklists |
| Case Templates | Predefined problem/solution pairs for common issues |
| Files | Searchable documents uploaded by your team |
Device documentation (manuals, datasheets) is attached to device models, which are maintained in Master Data > Devices.
Why centralize knowledge?
Section titled “Why centralize knowledge?”- Consistency — Everyone follows the same procedures
- Efficiency — Reuse templates instead of creating checklists from scratch
- Knowledge retention — Institutional knowledge is captured and available to all team members
- Onboarding — New team members can learn from existing templates and documentation
Sharing across workspaces
Section titled “Sharing across workspaces”If you manage Customer Workspaces (as a service provider or manufacturer), you can share Work Templates and other knowledge resources with your customers. This ensures consistent procedures across your entire service network.
Learn more
Section titled “Learn more”- Work Templates — Create and manage standardized operating procedures
- Case Templates — Predefined problem/solution pairs
- Files — Upload and search documentation
- Master Data > Devices — Device models with technical specifications and documentation